Terms and Privacy

GENERAL INFORMATION

Becksöndergaard Aps

CVR-nr:26990564

Emdrupvej 26 d

2100 København 

customerservice@becksondergaard.com

+45 35 83 70 83

 

INTRODUCTION
www.becksondergaard.com is owned and operated by Becksöndergaard Aps, Co.Reg.No. 26990564, Address: Becksöndergaard Emdrupvej 26D DK-2100 Copenhagen, Telephone +45 39 29 00 50, E-mail: Customerservice@Becksondergaard.com.

These terms and conditions of sale and delivery are applicable when purchasing goods at www.becksondergaard.com for delivery to the following countries:

Denmark (except Greenland and the Faroe Islands), Belgium, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Switzerland, Sweden, Spain, United Kingdom,  Austria, Portugal.

ORDERING AND PAYMENT
www.Becksondergaard.com is open 24-hours-a-day, and you can therefore shop at virtually any time. We might possibly have to close the shop for maintenance purposes, however. You can make purchases whenever the shop is open and accessible.

To shop at www.becksondergaard.com, you should be over 18 and in possession of a valid debit card that we accept. If you are not yet 18 years of age, you will still be able to purchase goods, if you have obtained your guardian's consent or are otherwise entitled legally to make the purchase.

Select the goods you wish to purchase and place them in the on-line "shopping basket". Right up until the actual point of order, you are entitled to make changes to the items contained in the basket, and you can check the contents and prices of the goods on an ongoing basis.

Any extra payments for carriage and payment card fees, for example, will be calculated immediately before you are ready to make payment.

When you are ready to order, click on "GO TO CHECKOUT", where you key in your name, address, e-mail address, tel. no., method of payment and choose your method of delivery.

You can change the content of your basket right up to the point at which you confirm your purchase by pressing the "ACCEPT AND PAY" button. Once you have done that, your order is forwarded to www.becksondergaard.com.

All of the quoted prices for goods, delivery costs and any other costs are inclusive of all taxes, VAT and fees.

Prices for Norway & Switzerland are without VAT & local custom clearance.

Any prices on the website are shown in the currency relevant to your country. Please use the country selection function at the top of the home page if you wish to change your selected language. Your delivery address will determine the currency in which you will be charged and this will be shown at checkout.

Please note that changing the country to which delivery is to be made, may have an effect on the price and delivery costs.

SEPARATE DELIVERIES
If your order is made up of several items, we reserve the right to carry out separate deliveries. Separate deliveries may be necessary if certain goods are delayed or not in stock at the time the order is placed. You will be informed if your order is going to be subject to separate deliveries. In the event of separate deliveries, you will not be expected to pay any additional delivery charges.

PROTECTION AGAINST FRAUD
To enable us to protect you and our other customers against fraud and to maintain a high level of security for on-line shopping, we may carry out verification checks. The verification check may cover the data you send when you place an order on our website, including your address and payment details.

PAYMENT METHODS
You can use the following methods of payment in our on-line shop:

• VISA
• Dankort
• MasterCard
• Maestro
• JCB
• American Express
• Mobile Pay

DELIVERY:
We deliver to the following countries:

• Denmark (except Greenland and the Faroe Islands)
• Belgium
• Finland
• France
• The Netherlands
• Ireland
• Italy
• Norway
• Poland
• Switzerland
• Sweden
• Spain
• United Kingdom
• Germany
• Austria
• Portugal

Orders placed before 1 PM on weekdays will be dispatched the same day. (Delivery between 1-3 days)

Delivery will be made on weekdays to the address given by you when you placed your order. Please note that we deliver to private or business addresses and to PO boxes.

A signature will be required for all deliveries upon receipt. However, the signatory does not have to be you. Another person at the same address (e.g. a family member) or a neighbour may sign for receipt of the package.

Please note that you are responsible for the products you have ordered once delivery has been made. If the package looks as if it might be damaged, you should refuse receipt of it.

You are responsible for examining your items for any defects and for informing us of these. If one or more items prove to be defective, or if an item is missing from your delivery, or if one or more items do not comply with the order, you will have the option of returning the defective item(s), and we will then refund the purchase price and all delivery charges.

ACKNOWLEDGEMENT OF RECEIPT OF ORDER AND ORDER CONFIRMATION
When you place an order with us, you will receive an acknowledgement that we have received your order. However, the purchase agreement will only become binding once you have received an order confirmation from us.

14-DAY "COOLING OFF" PERIOD
There is a 14-day period in which you have the right of withdrawal when you shop at Becksondergaard.com. This cooling off period expires 14 days after you have received your item. If you notify Becksöndergaard that you have changed your mind about your purchase within 14 days of having received your item, Becksöndergaard will refund the purchase sum to your account as quickly as possible and no later than 14 days from the date on which we were informed of your desire to exercise your right of withdrawal.
We will refund the sum once we have received the returned items, or once you have presented documentation to show that you have returned the items, whichever is soonest.

You cannot change your mind simply by refusing receipt of the item without also having informed us that you will be doing so.
To exercise the right to change your mind, you must notify the Becksöndergaard Customer Service Department of your decision to cancel this agreement in an unambiguous statement (e.g. a letter sent by the postal service or by e-mail to customerservice@becksondergaard.com).

You should obtain a certificate of dispatch that proves you have returned the item in time. You are personally liable to pay any direct costs incurred in conjunction with the return of an item. We do not take receipt of packages sent COD. When making a return, you are responsible for ensuring that the item has been packaged properly. You will bear any risk connected with the item from the time at which the item was delivered.

IMPORTANT
We expect you to dispatch the items as quickly as possible once you have given notification of your change of mind, and you must return them within 14 days of changing your mind. You cannot change your mind just by refusing to take receipt or neglecting to pick up an item.
Please note! We do not take receipt of packages sent COD.

RETURNS
If you change your mind about your purchase, the items can be returned to:

Becksöndergaard Aps

c/o Prime Cargo A/S
Nordager 28
6000 Kolding
Denmark

DOCUMENTATION OF YOUR PURCHASE AND RETURNS FORM
You must enclose the returns schedule and a copy of your order confirmation or some other documentary proof of your purchase. In addition to that, enclosing a completed returns form will facilitate handling of the matter.

REFUNDS
Once we receive the item, we will check it and refund you with the amount paid to us by you at the time of purchase.
The amount will always be transferred using the same means of payment as you used to pay for the item. For example, if you paid by card, the purchase amount will be refunded to the debit card you used to make the purchase.

PLEASE NOTE:
You may lose your purchase amount, in full or partially. This will be the case if the value of the item is reduced because
• you have actually been using the item,
• it has been damaged, while you were responsible for it,
• you have handled the item in a manner other than that which was necessary to enable you to determine the item's type, properties and the manner in which it operates,
• you have not adhered to the restrictions applying to the right to change your mind, as relating to the seal, type of item, etc.

COMPLAINTS – IF THERE IS SOMETHING WRONG WITH THE ITEM
As a customer, you are, of course, entitled to complain about items that have faults or defects that were present at the time the item was sold. Your right to make a claim is valid for 2 years and covers manufacturing and materials faults.

Your purchase is covered by Denmark's Sale of Goods Act, including the rules on defects. That means that you can either have a defective item repaired, exchanged, your money back or a reduction in price, depending on the specific circumstances.
Obviously the claim needs to be substantiated, and the defect must not have arisen due to incorrect use of the product or any other such damaging behaviour.

As a customer, you are, of course, entitled to complain about items that have faults or defects that were present at the time the item was sold. Your right to make a claim is valid for 2 years and covers manufacturing and materials faults.

You must contact us within a "reasonable period"
You must make your complaint within a "reasonable period" of having detected the defect in the item. If you make a complaint within two months of having detected the defect, the claim will always be in time. You can complain by contacting us via e-mail to Customerservice@becksondergaard.com or by phone to +45 39 29 00 50.
Depending on the specific circumstances, you will receive further instructions.

The item should be sent to:

Becksöndergaard Aps

c/o Prime Cargo A/S
Nordager 28
6000 Kolding
Denmark

When returning an item, we request that you give as much detailed information as possible about the problem. This will facilitate our case management and will minimise handling time for the complaint.

If a complaint is justified, reasonable carriage charges will be refunded
If the complaint is justified, we will of course refund any reasonable carriage charges you incur in returning the item to us - Please contact us before sending anything back. Otherwise, you will have to cover all expenses for transport personally, including our carriage charges for the return of the item after examination.
Remember that the item must always be sent properly packaged and with proof of dispatch. You are personally responsible for the package/items until they have been received by us. For that reason, you should retain your certificate of posting including any information about carriage charges and any track-and-trace number.
Please note! We do not take receipt of packages sent COD or similar.
We may withhold the refund until we have received the returned items, or until you have presented documentation to show that you have returned the items, whichever is earlier.

PERSONAL DATA
To be able to shop at www.Becksondergaard.com, you must provide at least the following details:
• Name
• Address
• E-mail address
• Telephone/mobile number

Together with details of the goods you have purchased, the above data will be retained for 5 years from the end of the accounting year to which the details relate (see Section 10 of the Danish Bookkeeping Act), after which time the details will be deleted.
If you have set up a login to enable you to carry out self-service with us, your personal details and ordering information will not be deleted, however, unless you request that we do so.
No details will be passed on or sold to any third party, unless this takes place in conjunction with a restructuring or a complete or partial sale of the business. In that type of situation, details will only be passed on in compliance with current personal data protection legislation.
As a customer, it will be possible for you to find out about any data held about you, and you can object to an entry in accordance with the statutory regulations concerning the processing of personal details and any enquiries relating to this should be directed to Becksöndergaard Aps by e-mail Customerservice@Becksondergaard.com.

FORCE MAJEURE
We cannot be held responsible for any delays or non-observance of our obligations in relation to the Terms and Conditions, if the delay or the non-fulfilment is due to circumstances beyond our reasonable control.

COMPLETENESS OF THE AGREEMENT
These Terms and Conditions constitute the full terms and conditions pertaining to the agreement between us.

INVALIDITY
If one or more of the stipulations in the Terms and Conditions were to be declared fully or partially invalid, the other stipulations will continue to apply.

TRANSFER
We are entitled to transfer to a third party, our rights and obligations in relation to the agreement entered into with you. Naturally any transfer will be conditional on there being no reduction in the standard of service you receive. We will notify you of any transfer. By accepting these conditions, you are agreeing to any such future transfer. At the same time, you accept that, from the time at which we notify you of the transfer, only the third party concerned will be responsible for upholding your rights.

UPDATING THE WEBSITE
We will do our utmost to keep the website updated and to ensure that prices, special offers, descriptions and other information about the goods are correct. Spelling errors, errors in pricing, special offers, descriptions and other information about the goods may arise, however, and occasionally we discover that the price of an item has been stated wrongly.

APPLICABLE LAW AND LEGAL VENUE
Purchases of goods at www.becksondergaard.com are subject to Danish Law. All disputes will be determined by the ordinary Danish courts of law.

 

Complaints

If you wish to complain about a purchase, please contact our Customer service team. In case we do not find a solution you can file a complaint to relevant boards in matters where conditions are met (www.forbrug.dk, http://ec.europa.eu/odr).

 

Konkurrence- og Forbrugerstyrelsen
Carl Jacobsensvej 35

2500 Valby

www.forbrug.dk

 

If you are a resident of another EU-country than Denmark, you can file a complaint to the European Commision Online Dispute Resolution here - http://ec.europa.eu/odr.

 

Terms and conditions are last updated at 02.02.2016

 

Standard withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

 

 

To:

Becksondergaard.com

Becksöndergaard

Emdrupvej 26D

2100 København

Fax: 35837084

E-mail: Customerservice@Becksondergaard.com

 

 

 

 

I herewith revoke the contract that I concluded concerning the purchase of the following goods/the provision of the following service:

 

______________________________________________________________________________________

 

 

 

Ordered on: _______________________________     Received on: _______________________________

 

 

 

Name of consumer: ______________________________________________________________________

 

 

 

Address of consumer:  ___________________________________________________________________

 

 

 

Signature of consumer: _________________________________________      Date: _________________

(only for notification on paper)