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Terms and conditions


General
Becksöndergaard is a Danish company that manufactures and sells fashion wear and accessories. Our online store www.becksondergaard.com is owned and operated by Becksöndergaard.
Becksöndergaard ApS
Emdrupvej 26D
DK-2100 Copenhagen

Telephone: +45 39 29 00 50
E-mail: customerservice@Becksondergaard.com.

Central Business Reg. No.: 26990564

You can currently purchase items via www.becksondergaard.com for delivery in the following countries: Denmark (except Greenland and the Faroe Islands), Austria, Belgium, Finland, France, the Netherlands, Italy, Norway, Poland, Switzerland, Sweden, Spain, the United Kingdom, Germany, Portugal and Ireland.


Personal data
In order for you to shop at www.becksondergaard.com, we ask you to provide the following:

-  Name (first name and surname)
-  Address
-  Delivery address (if other than the main address)
-  E-mail address (with password for becksondergaard.com)
-  Telephone/mobile number

The above general personal data will be registered for the sole purpose of selling and delivering items to you. We will only register the data mentioned above. No sensitive personal data is registered. Becksöndergaard is data controller under the EU General Data Protection Regulation (GDPR) as implemented in Danish Law (databeskyttelsesloven). You can read more about our Personal Data Policy here.


Ordering and payment
All of the quoted prices for items, delivery costs and any other costs are inclusive of all taxes, VAT and charges. Any prices on the website are shown in the currency relevant for your country. Please use the country selection function at the top of the website page if you wish to change your selected language. Your delivery address will determine the currency in which you will be charged, and this will be shown at checkout. Please note that changing the country to which delivery is to be made may affect the price and delivery costs. Norwegian and Swiss prices are stated without Danish VAT, and local VAT and customs clearance charges will be levied on receipt.


Payment methods
You must be at least 15 years old and in possession of MobilePay or a valid credit card to shop at our online store. The following payment methods may be used:

-  VISA
-  Dankort
-  Maestro
-  Paypal
-  MasterCard
-  MobilePay

We do not charge any fees, and the amount will be not be deducted until the item is dispatched from the warehouse. Orders placed before 12.00 noon from Monday to Friday will be dispatched on the same day (expected delivery time is 1-3 working days). Delivery will be made from Monday to Friday to the address given by you when you placed your order. Please note that we deliver to private or business addresses and to PO boxes. A signature will be required for all deliveries upon receipt. You do not need to be the person who signs for the package. Another person at the same address, e.g. a family member or a neighbour, may sign for it. Please note that you are responsible for the products you have ordered once delivery has taken place. If the package looks as if it might be damaged, you should refuse receipt of it.

You are responsible for examining your items for any defects and for informing us of these. If one or more items prove to be defective, or if an item is missing from your delivery, or if one or more items do not comply with the order, you will have the option of returning the defective item(s), and we will then refund the purchase price and all delivery charges.


Return policy
When you shop online at www.Becksondergaard.com, you have a period of 14 days, where you can notify us that you wish to return your purchase, as well as an additional 14 days to return the item(s) from the time that you notify us of your cancellation. You can choose to use the enclosed return slip, but you should be aware that the postage is not paid. It will be deducted from the amount we credit.

Some items are excluded from the right of cancellation, and you will be informed of this during the ordering process. The right of cancellation will run from the day you received the item. If the period expires on a public holiday in Denmark, Saturday, Danish Constitution Day, Christmas Eve or New Year's Eve, the deadline will be extended to the following business day. In the case of multiple items ordered under one order but shipped individually, or a product delivered in multiple batches, the period will run from receipt of the last item or batch. In order to exercise your right of cancellation, you must notify us accordingly in an unequivocal statement within 14 days of receipt of the item(s). The notification should be e-mailed to us at customerservice@becksondergaard.com or sent using the standard cancellation form found at the bottom of this page.


Returns
If you wish to cancel your purchase, the item(s) should be returned to:

System Transport
Att. Becksöndergaard WEB
Transportcenter Alle 19
7400 Herning
Denmark

When returning items, you should ensure that they are securely packaged. You are responsible for the package/items until they have been received by us. Therefore, it is a good idea to save the proof of posting and track and trace number. If you cancel your purchase, you will be required to pay any return consignment costs. Please note, we do not take receipt of packages sent by cash on delivery. We expect you to dispatch the items as quickly as possible once you have given notification of your change of mind, and you must return them within 14 days of changing your mind. You cannot cancel the purchase by refusing to take delivery of it or by failing to collect an item.


Documentation of your purchase and returns form
You must enclose the returns form and a copy of your order confirmation or other documentary proof of your purchase. In addition to that, enclosing a completed returns form will facilitate handling of the matter.


Refunds
Once we have received the item, we will check it and refund the amount, which you paid at the time of purchase.

The amount will always be transferred using the same means of payment as you used to pay for the item. For example, if you paid by card, the purchase amount will be refunded to the debit card you used to make the purchase. We can withhold the refund until we have received the returned items, or until you have provided documentation to show that you have returned the items, whichever is earlier.

Please note: you may lose the amount of the purchase, in whole or in part, in connection with your cancellation. This will be the case if the value of the item is reduced because:

- You have actually been using the item, it has been damaged while in your charge,
you have handled the item in a manner other than that which was necessary to enable you to determine the item’s type, properties and the manner in which it operates,
you have not adhered to the restrictions applying to the right of cancellation, as relating to the seal, type of item, etc.
you have broken the seal on items which, for health or hygiene reasons, are not suitable for return.


Complaints
The Danish Sale of Goods Act, including the rules concerning defective items, covers your purchase. That means that you can either have a defective item repaired, have it exchanged, get your money back or a reduction in price, depending on the specific circumstances. Obviously, the claim needs to be substantiated, and the defect must not have arisen due to incorrect use of the product or any other such damaging behaviour.

You must contact us within a “reasonable period”. We recommend that you submit your complaint as soon as possible. You can submit a complaint by contacting us by e-mail at customerservice@becksondergaard.com. Depending on the specific circumstances, you will receive further instructions.

The item should be sent to:

System Transport
Att. Becksöndergaard WEB
Transportcenter Alle 19
7400 Herning
Denmark

When returning an item, we request that you give as much detailed information as possible about the problem. This will facilitate our case management and will minimise handling time for the complaint.

If the complaint is justified, we will send you a returns label so that you can return the item free of charge. Otherwise, you will have to cover all expenses for transport personally, including our carriage charges for the return of the item after examination. Remember that the item must always be sent properly packaged and to obtain proof of postage. You are personally responsible for the package/items until it have been received by us. Therefore, it is a good idea to save the proof of posting and track and trace number.


Right to complain
If you would like to complain about your purchase, please contact customerservice@becksondergaard.com. If we fail to find a solution, you can file a complaint with the “Center for Klageløsning” (Centre for Complaint Resolution), provided that the conditions are met.

Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
Denmark

www.forbrug.dk

If you are a consumer resident in an EU country other than Denmark, you can submit your complaint to the European Commission’s online complaint portal here: http://ec.europa.eu/odr.


Standard cancellation form

This form should only be completed and returned if you are exercising your right of cancellation. 
To:

System Transport
Att. Becksöndergaard WEB
Transportcenter Alle 19
7400 Herning
Denmark

I hereby notify you that I wish to exercise my right of cancellation in connection with my purchase agreement for the following goods/services:

________________________________________________________________________

Ordered on: _______________________________

Received on: _______________________________

Name of customer: ______________________________________________________________________

Address of customer: ______________________________________________________________________

Reason for cancellation: ______________________________________________________________________

Signature of customer: _________________________________________

Date: _________________

(only if the content of the form is sent as a hard copy)


These Terms and Conditions of Business were last updated 16th April 2019.